Guest Relations JNcQUOI Lisbon

We are currently looking for a Guest Relations to join our team.

This role will be responsible for

• Welcoming our customers;
• Manage appointments in our reservations system and organize cloakroom;
• Manage Jncquoi At Home requests and sales whenever necessary;
• Continuously build and improve our CRM database with all our customers information and individual preferences respecting RGDP compliance;
• Provide all information about Jncquoi concept, service and locations;
• Ensure compliance with all health and quality standards;

About you

• Previous experience in similar roles;
• Reservation and CRM Systems knowledge (Covermanager & Salesforce);
• Excellent communication skills and empathy;
• High level of personal organization and attention to detail;
• Fluent in English (other languages will be a plus).