Product Management Associate (Need Immediate Joiners)

Purpose / Objectives:

• Product Management Associate is responsible for:
• Customer support for 3rd party software
• Software Inbox Management
• Order Management
• Data Analysis and Visualization
• Software License Management
• Software Release Management

Areas of Responsibility:

• Customer support for 3rd party software
• Solve technical and license related issues/ queries for 3rd party software
• Software Inbox Management
• Manage the Software Request Team Inbox. Queries to be solved by back office team or routed to appropriate stakeholders

Order Management

• Manage Invoice creation for Resellers working along with Finance team.
• Provide OITC and SAP system support to stakeholders. Organize and Provide training to new colleagues as per requirement

Data Analysis and Visualization

• Analyze required data sets, create visualization and provide insights

License management

• Manage the tool for Software provisioning including customer access, license key tracking and automation of software provisioning data analysis. Support migration to Developer Center tool

Software Release Management

• Ensure Software Packages released from R&D are uploaded to the provisioning tool and Communicated to all Stakeholders

Education:

• Bachelor of Engineering / Master of Business Administration

Must have:

• Knowledge in Microsoft Office Suite
• Data driven mindset