IT Network Support Engineer

Our well-established client in Hertford is seeking an IT Network Support Engineer to join their team.

MFK Recruitment has recruited 2 Engineers to this company previously in the past 2 years, both individuals are really enjoying their roles!

Who is the company?

Formed in 2003 and based in Hertford, the company provides IT support to customers ranging from home and business to the NHS. Their close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way. They have a very low staff turnover and support their employees wherever possible, helping to foster a positive working environment.

IT Network Support Engineer - Job Summary:

We are seeking a skilled and experienced IT Network Support Engineer to assist us supporting and expanding our customers’ growing network infrastructure. As part of the infrastructure team, you will be working as a bridge point between our service desk, projects team and NOC. The ideal candidate will have expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement.

IT Network Support Engineer - Key Responsibilities:

• Network Support and Maintenance: Provide day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure.
• Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs.
• Deployment: Assist with projects team for hardware deployment and replacement.

IT Network Support Engineer - Required Skills and Qualifications:

• 2+ years of enterprise network engineer or administrator experience.
• Problem-solving mindset.
• In-depth understanding of TCP/IP networking.
• Experience with configuration and diagnosing routers, firewalls, and switches.
• Strong knowledge of VPN configuration and management.
• Packet capture/Wireshark analysis.
• Ability to communicate well with various teams within our organisation.

IT Network Support Engineer - Desirable (Nice-to-Have) Skills:

• Experience with Meraki infrastructure.
• VPN meshing or SD-WAN experience.
• BGP routing.

Company Benefits:

• Exposure to latest enterprise Meraki SDWAN technologies.
• The company operates a pension plan with 4.55% employer contribution.
• In addition, employees are enrolled into an employee health insurance plan after their first year of employment.

Hours of work:

The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times:

8.00am – 4.30pm

9.00am – 5.30pm

The initial working times are 9am - 5.30pm with an option to change after the probation period.