Head of Operations

Morgan McKinley is proud to partner with a rapidly growing, industry-leading organization in their search for an experienced and visionary Head of Operations. This senior leadership role presents an exceptional opportunity to shape and lead the operational performance of a national branch network, playing a key part in the company's continued success and future expansion.

The Opportunity

As Head of Operations, you will take strategic and operational ownership of the company's 24-branch network. Reporting directly to the CEO and working as part of the Senior Leadership Team, you will drive operational excellence, lead cross-functional teams, and support company-wide objectives across Ireland.

You'll work collaboratively with internal stakeholders and departments to optimize branch performance, enhance customer service delivery, and increase operational profitability. This role calls for a dynamic leader with a strong commercial mindset and a track record of delivering results in a multi-site environment. A candidate with experience in delivering results across multiple distribution centre's will be highly successful in this role.

This role will require a high level of travel and is therefore open to applicants based anywhere in Ireland.

Key Responsibilities:

• Strategic Leadership: Oversee day-to-day operations across all branches, ensuring alignment with strategic goals and operational best practices.
• Process Optimisation: Identify opportunities for continuous improvement in operational processes, systems, and workflows to enhance productivity and service delivery.
• Team Leadership & Development: Inspire, lead, and develop high-performing teams, fostering a culture of accountability, collaboration, and excellence.
• Human Resources Oversight: Manage all aspects of HR within operations including recruitment, training, development, and performance management.
• Financial Stewardship: Lead budgeting, financial planning, and cost control to ensure efficient and profitable branch operations.
• Vendor & Supplier Management: Oversee third-party service providers, ensuring contractual compliance, service quality, and cost efficiency.
• Stakeholder Engagement: Collaborate effectively with internal stakeholders across departments, acting as the key liaison for operational initiatives and branch performance.
• Reporting & Insights: Produce and present detailed operational reports and performance metrics to the executive team, offering strategic recommendations.

What You Bring:

• A degree in Business, Operational Management, or a related field.
• Minimum of 5 years' experience in a senior operational leadership role, ideally within a branch or multi-site environment.
• Demonstrated ability to lead high-impact teams and manage complex, cross-functional operations.
• Strong commercial awareness with experience in budgeting, KPIs, and performance optimization.
• Excellent communication, negotiation, and stakeholder management skills.
• A hands-on leader with proven experience in driving process improvements and organizational change.
• Resilient under pressure, highly organized, and results-focused.
• Strong problem-solving capabilities and a proactive, solutions-oriented mindset.
• High integrity, professionalism, and the ability to influence at all levels.