Senior/Lead Java Support Engineer

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.

Requirements:

4+ years of Java development experience (JAVA 8)
Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
Experience with non-relational databases (DynamoDB)
Experience in technical support (issues troubleshooting)
Leadership background
Upper intermediate English level
Excellent communication skills
Strong analytical skills
Readiness to have business trips abroad

Would be a plus:

Experience with Angular 10+ for UI development
Knowledge of RDBMS (MySQL or PostgreSQL)
Experience with OpenSearch (or alternatives like Elasticsearch, etc)
NodeJS development experience

Responsibilities:

Lead the team of support engineers
Own support tickets and conduct troubleshooting within the existing tools and services
Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
Assess an issue’s scope and propose a solution
Work with internal cross-functional teams to figure out technical problems
While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Document support ticket resolution and apply these fixes for customers

We offer*:

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits
not applicable for freelancers

Senior/Lead Java Support Engineer

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