Operations Project Manager

Job Title: Project Manager - Operations

Reports to: Vice President of Operations

Location: Remote LATAM

Industry: Marketing

This is a full-time job.

About

Our client is a growing, forward-thinking marketing agency. They are seeking a strategic Project Manager to join their Operations team and play a critical role in streamlining client lifecycle processes and supporting broader operational initiatives.

Key Responsibilities

Client Lifecycle Management:

• Lead and optimize client onboarding processes to ensure seamless transitions
• Develop and execute efficient offboarding procedures to maintain positive client relationships
• Create standardized workflows and documentation for lifecycle touchpoints
• Collaborate with account teams to identify and resolve operational bottlenecks

Cross-Portfolio Operations Support:

• Support operational initiatives across a portfolio of companies
• Coordinate cross-functional projects involving multiple subsidiaries
• Facilitate knowledge sharing and best practice adoption across organizations
• Identify synergies and opportunities for operational efficiency

Strategic Project Management:

• Develop project plans, timelines, and resource allocation strategies
• Track and report on key operational metrics and KPIs
• Manage multiple projects simultaneously while meeting deadlines and budget

constraints

• Implement process improvements based on data-driven insights

Stakeholder Management:

• Partner closely with leadership teams to understand strategic objectives
• Facilitate communication between departments and subsidiaries
• Present project updates and recommendations to executive stakeholders
• Build and maintain strong relationships across all organizational levels

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• 3-5 years of project management experience, preferably in marketing, consulting, or

professional services

• Proven track record managing complex, multi-stakeholder projects
• Strong understanding of client lifecycle management and customer success principles
• Experience working with multiple teams or organizations simultaneously
• Excellent communication, presentation, and documentation skills
• Proficiency in project management tools (Asana preferred)

Desired Skills & Competencies

• Strategic thinking with strong analytical and problem-solving abilities
• Change management experience and process optimization mindset
• Ability to thrive in a fast-paced, evolving environment
• Knowledge of operational metrics and performance measurement
• Collaborative leadership style with the ability to influence outside of traditional authority