Information Technology Services Specialist (IT specialist)

Introduct Group is an international company delivering software development excellence in tailored solutions to our customers worldwide. As an outsourcing and outstaffing company, we are solving complex operational, technological, and strategic challenges in industries such as:

– Insurance and Fintech

– Statistics and big data analysis

– Logistics and transportation

– Finance and Startup projects

– Gambling and iGaming

Key Responsibilities:

• Provide first and second level support to internal users via the ticketing system.
• Install, configure, and troubleshoot Windows-based workstations and standard business software.
• Manage user accounts and access rights in local infrastructure (identity and email systems).
• Support the internal email system and assist in diagnosing delivery or access issues.
• Maintain and troubleshoot office equipment including printers, scanners, and other peripherals.
• Perform basic network diagnostics and assist with physical network maintenance (patch panels, switches, cabling).
• Assist in the physical data center environment with server access, hardware maintenance, and inventory tracking.
• Participate in IT asset lifecycle management, including hardware inventory and secure decommissioning processes.
• Maintain internal documentation and contribute to the IT knowledge base.

Requirements:

• At least 1 year of experience in an IT support or helpdesk role.
• Strong knowledge of Windows 10/11, basic networking (DNS, DHCP, IP), and user support principles.
• Understanding of user identity, access management, and common enterprise collaboration tools.
• Good communication skills and the ability to assist non-technical users in a clear and polite manner.
• Fluency in Estonian and Russian is required; English proficiency for reading technical documentation.
• Responsible, detail-oriented, and eager to learn.
• Driving license category B.

Preferred Qualifications:

• Experience with enterprise-grade server and networking hardware.
• Familiarity with older (legacy) systems and non-standard software environments.
• Basic scripting or automation skills (e.g., PowerShell).
• Understanding of endpoint management or remote monitoring tools.
• Awareness of cybersecurity principles or regulatory IT standards (DORA, etc)

Working Conditions:

• Full-time, on-site in our Tallinn office.
• Supportive team and stable work environment.
• Official employment.
• Opportunities for career advancement.
• English language courses.
• Education budget.