Network Engineer L2

Network Engineer L2
B2B via Experis
Cracow

Responsibilities:

• Address complex and diverse network incidents, leveraging imaginative and innovative troubleshooting techniques. Conduct thorough analyses that may require in-depth evaluation of various factors.
• Utilize existing issue databases, debugging tools, and lab simulations to identify and resolve network incidents, ensuring a high level of customer satisfaction.
• Stay informed on the latest technology products to provide top-notch support for both current and future network services.
• Develop and maintain productive relationships with clients, taking ownership of their success by fully identifying and resolving issues while proactively preventing future problems.
• Engage with clients daily, providing expert technical guidance alongside exceptional communication and negotiation skills.
• Adhere to incident management protocols in alignment with SLAs and quality KPIs.
• Act as a mentor to colleagues, sharing knowledge and expertise to foster team growth.

• A min. of 2 years of experience in network support within a NOC environment, specifically overseeing Cisco equipment.
• Practical knowledge of Cisco platforms and protocols, including BGP, EIGRP, OSPF, Multicast, HSRP, TCP/IP, IPSec, and Frame-Relay.
• Experience with SD-WAN, ThousandEyes, and Splunk is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• BS in Engineering, Computer Science, IT, or related field, or equivalent experience.

• B2B contract via Experis
• Medicover
• Multisport
• E-learning platform
• Group insurance