IT Specialist

Join our Team

About This Opportunity

We are looking for a new colleague to join our Local IT team at Tallinn Supply Site. The team ensures stable IT support, asset management and device handling.

The role supports service quality, digital workplace evolution and coordinates closely with the 24/7 IT team on factory production orders. IT Specialist plans, installs, operates and monitors the software and hardware solutions for the internal Ericsson users, securing a stable environment and optimizing the solutions/services to the agreed service levels in a cost efficient and timely manner.

This role offers hands-on experience, collaboration with different local and global teams, and opportunities to drive improvements—ideal for someone eager to grow in a dynamic tech environment.

What You Will Do

• Providing technical support and training to internal customers in the area of IT devices (e.g. mobile phones, laptops, printers, desktop computers, industrial computers etc.) and business applications and performing activities for configuration and integration thereof.
• Driving operational maintenance and support activities of IT devices and performing these activities for basic and complex solutions.
• Troubleshooting and solving both basic and complex incidents in IT ticketing system, escalating to following levels of support.
• Driving the development of basic IT solutions and participating in the development of complex IT solutions.
• Ordering, registering, monitoring, decommissioning of IT devices and supplies; managing IT equipment logistics and coordinating orders with sourcing and vendors.
• Contributing to continuous improvements in the organization by proposing and participating in local and global improvement initiatives and sharing of knowledge.
• Act as a mentor to others.
  
  

The Skills You Bring

• Knowledge and experience across IT service portfolio.
• Knowledge and skills to configure, operate and support IT devices and Windows, Android and iOS based systems.
• Strong technical support and troubleshooting skills and ability to provide technical support to customers.
• Knowledge and experience in hardware handling and troubleshooting.
• Knowledge and experience with IT equipment logistics and coordinating orders.
• English and Estonian or Russian proficiency.
• Ability to create/plan cost effective solutions.
• Ability to drive and implement solutions.
• Communication skills, punctuality and responsibility.
  
  

Nice to have:

• Change and improvement management skills.
• Project management skills.
• Financial acumen & skills.
  
  

Please note, this role is based in Tallinn and only local candidates based in Estonia will be considered for the role!

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Estonia (EE) || Tallinn

Req ID: 767637