Operations Associate

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Job Summary

We are seeking a proactive and detail-oriented Operations Associate to support the daily execution of logistics and delivery operations. This role is critical to ensuring that operational processes run smoothly, efficiently, and with a high degree of captain & customer satisfaction. You will act as a central point of contact for delivery captains, managing their needs, resolving issues, and working closely with internal teams to enhance service performance and optimize workflows.

Key Responsibilities

Captain Onboarding

• Conduct captain training, onboarding, and manage rostering schedules.
  
  

Captain Relations and Operations

• Serve as the direct point of contact for all captain-related matters, including inquiries, issues, and feedback.
• Address captain inquiries and complaints with professionalism and efficiency, ensuring timely resolutions.
• Oversee live operations, monitor captain shifts, and operational adherence.
• Collaborate with the performance team to maintain adherence to key performance indicators (KPIs).
  
  

Compliance and Regulations

• Ensure all operations comply with company policies, safety regulations, and local transportation laws.
  
  

Qualifications

• Associate or Bachelor’s degree in Business, Logistics, Supply Chain, or relevant experience.
• Strong communication and problem-solving skills.
• Ability to multitask and perform under pressure in a fast-moving environment.
• Flexible availability to work based on operational needs.
• Fluency in Hindi/Urdu and English (spoken and written) – Arabic is a plus.
• Valid UAE Driving License.
• Proficiency in Microsoft office, Excel and similar software tools.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.