Network Engineer

We are currently hiring for Network Engineer - Level 1 Support to join one of our major clients based out of UAE.

Job Details:

Role: Network Engineer - Level 1 Support

Employment Type: Contract- 12 months & extendable

Work Location: Dubai, UAE

Notice Period: 30 days or less

Job description:

• Provide Level 1 technical support to external clients, troubleshooting network-related issues through phone, email, or remote assistance tools.
• Assist with maintenance of network devices, including routers, switches, firewalls, and wireless access points.
• Collaborate with the Level 2 support team to escalate complex issues and engage in problem resolution activities.
• Monitor network performance, identify potential bottlenecks, and propose solutions to optimize network operations and improve overall performance.
• Conduct network troubleshooting and diagnostic tests to identify and resolve connectivity and performance issues.
• Respond to network outages and incidents, following established protocols and procedures to minimize downtime and maintain service level agreements (SLAs).