Product Lead, Support

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in agile methodologies (e.g., Scrum, Kanban).
• 3 years of experience as product owner and leading a development team.
  
  

Preferred qualifications:

• Experience in prioritizing features and managing product roadmaps.
• Experience in customer support or service within the technology domain.
• Ability to translate business requirements into user stories and product backlogs.
• Excellent technical aptitude skills with the ability to collaborate with engineers.
• Excellent data-motivated mindset with a focus on user experience and achieving business outcomes.
• Excellent communication and stakeholder management skills.
  
  

About the jobIn this role, you will deliver technology to YouTube Support, optimizing systems that empower the global support communities, ensuring seamless, delightful experiences for millions of users to increase the loyalty of our users.

Responsibilities

• Define and prioritize the product backlog based on business value and customer needs.
• Collaborate with stakeholders to gather requirements and translate them into user stories, communicate progress along delivery.
• Lead sprint planning, review, and retrospective meetings.
• Ensure the development team understands the product goals.
• Execute releases by working with stakeholders to provide documentation, training, troubleshooting, and support.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .