Service Operations Network Engineer (NOC)

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Job description:

We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.

What you’ll be doing:

• Primary Responsibility is to Support Telecoms incidents globally and provide expertise in resolution.
• Have good working knowledge of Telecoms infrastructure and associated components.
• Working as part of a global NOC team.
• Monitor our infrastructure. Raising vendor tickets and facilitate the recovery without impacting service.
• Work with Incident managers and other teams & provide required inputs regarding Data Centre incidents. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun" basis. Willing to work shifts and weekends.
• Recovery of IT systems and support services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes.
• Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to.
• Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.

You’re a great candidate if you have these:

• Good understanding of Data Networks Topologies and protocols.
• Drive to improve the services we provide to our business.
• Provide valuable inputs in process improvement.
• Need to be a good team player and able to collaborate at all levels.
• Experience of Working to ITIL/Agile Standards/Framework.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• We offer career path within a global organization, flexible working pattern, including hybrid working and extensive opportunities for training and self-development.

What you’ll get with us:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected].