Loyalty Manager - Branded Products

About The Role

As a Loyalty Branded Products Manager, you will be responsible for driving the success of Branded Products and benefits for Qatar Airways Privilege Club as well as bring a positive cash flow and impact to P&L.

Supporting the ongoing success of the commercial success of Qatar Airways Privilege Club program and managing the implementation of programme enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition, enabling Loyalty to achieve their corporate objective of addressing customer needs and generating incremental revenue

Key Accountabilities Are

• Active involvement with senior leadership in decision-making and business strategy development and implementation
• Establishing and driving cross functional working groups to be able to launch the branded clubs successfully
• Creating business cases, product attributes, financials, and oversee the implementation of the branded clubs
• Responsible for monitoring the development and tracking performance of the branded clubs (including products and services, enrolments, engagement, redemption, and more)
• Identify opportunities in developing new products and/or services focused on branded clubs by conducting market research, analysis, and collaborating with various stakeholders internally or externally.
• Analyze and report member activity/ behavior results; make recommendations for improvements for future actions from a branded club lifecycle management perspective.
• Develop branded club’s partnership strategy through design of optimal collaboration models with relevant non-airline partners that create new member benefits, improve earn velocity, provide new redemption choices and grow revenues
• Review legal documents, liaising regularly with Legal and Contract teams to ensure compliance to standard business policies and practices.
• Coordinate the launch pipeline of new branded club products and services in close discussion with Loyalty Marketing and Corporate Communications teams to achieve maximum publicity and exposure.
• Work closely with designers and design teams to ensure the branding of branded clubs is consistent and in-line with Qatar Airways’ brand guidelines while also resonating with the customer.
• Influence key internal/external partners to run joint offers, spend/awareness campaigns and targeted communication to enhance value to club members and promote new customer acquisitions
• Study campaign reports, forecasting metrics, and industry trends to measure the impact and efficiency of our marketing and advertising efforts
• Oversee the execution and development of all loyalty branded club go-to-market plans by managing the project calendar and providing direction
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Job Posting

Jun 3, 2025, 6:29:34 PM

About You

We are looking for a passionate and experienced professional to join the Loyalty Team.

• Minimum qualification of bachelor’s degree or equivalent is essential.
• 6+ years of job-related experience
• Possess a commercial acumen and have value driven mindset
• Possess loyalty product understanding and/ experience of retail, travel, or hospitality
• Be self-starter that proactively takes initiative, multi-tasks, and works independently with little supervision
• Experience / advanced understanding of Agile ways of working
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.