Product Design Intern

Job Description

Location: Kraków, Poland (in-office)

Duration: July – October 2025

Type: Full-time, Paid Internship

Are you a curious, creative, and driven student looking to start your career in Product Design? Zendesk is offering a 3-month paid, full-time internship in our Product and Engineering organization in Kraków, Poland. Running from July to early October 2025, this in-person program offers you the chance to learn from experienced designers, ship real product improvements, and work at the intersection of user experience, technology, and innovation. Top performers may be offered full-time positions after the internship.

Why Join Zendesk?

At Zendesk, we build beautifully simple software to improve customer experiences—and design is at the heart of how we do it. We believe great design isn't just how something looks, but how it works. Our team collaborates closely with Product Managers, Engineers, Content Designers, and UX Researchers to create intuitive, impactful solutions. We’re also deeply excited about the future of AI and how it shapes the next generation of design.

What You’ll Do

As a Product Design Intern, you’ll be a key part of our design team—contributing ideas, prototyping solutions, and helping improve the way customers interact with our products.

You Will

• Collaborate with designers, researchers, content strategists, and engineers to design user-friendly solutions for complex problems.
• Use customer insights to inform and iterate on designs.
• Work on end-to-end design tasks—from wireframes and interaction flows to high-fidelity mockups and prototypes.
• Contribute to the integration of AI-powered features into our product experiences.
• Present and communicate your design work clearly to team members and stakeholders, incorporating feedback into your process.
• Learn how to balance user needs, technical constraints, and business goals.
  
  

What You’ll Gain

By The End Of Your Internship, You Will Have

• Hands-on experience designing features for a global SaaS platform.
• Exposure to cross-functional collaboration in a real product development environment.
• Improved skills in design tools (like Figma), design systems, and user research.
• A deeper understanding of how product design, AI, and engineering work together.
• A strong portfolio piece—and potentially a job offer.
  
  

Basic Qualifications

• Currently enrolled in a university program in Product Design, Human-Computer Interaction, UX/UI Design, or a related field.
• Available full-time in Kraków from July to October 2025.
• Authorized to work in Poland (Zendesk does not provide visa sponsorship for internships).
• A portfolio (academic or personal) that shows a strong foundation in UX/UI design and problem-solving.
• Curious, open to feedback, and eager to grow in a collaborative environment.
  
  

Preferred Qualifications

• Familiarity with Figma or similar design/prototyping tools.
• Interest in or experience with SaaS products, AI, or content management systems.
• An understanding of how technical decisions influence design choices.
• Exposure to HTML/CSS or front-end basics is a plus, but not required.
  
  

The Poland annualized base salary range for this position is zł117,000.00-zł175,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.