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Sundus

Manager / Change Management

Sundus
United Arab Emirates · Full-time · Mid-Senior
Job Code: 4996

Job Title: Manager / Change Management

Job Location: Abu Dhabi

Job Description - Change Manager Job Summary

  • A Change Manager is responsible for overseeing and ensuring the smooth implementation of changes within an organization.
  • They play a critical role in minimizing the impact of change-related incidents on business operations.
  • The Change Manager will be responsible for managing the change process, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner.
  • They will work closely with project teams, IT staff, and other stakeholders to facilitate seamless transitions and minimize disruptions to business activities.

Key Responsibilities

  • Change Planning and Management: Develop and maintain the change management process in accordance with organizational guidelines and best practices.
  • Facilitate the Change Advisory Board (CAB) meetings to discuss higher-risk changes. Create and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
  • Risk Assessment and Stakeholder Communication: Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Ensure that all changes are assessed for their impact and risk before approval. Communicate plans and status updates to all relevant stakeholders, ensuring clarity and transparency throughout the process.
  • Implementation and Review: Coordinate with IT and project managers to ensure changes are implemented correctly and on schedule. Monitor and report on the progress of change implementation.
  • Conduct post-implementation reviews and closure of change records to ensure successful change management.
  • Training and Support: Provide training and support to change management processes and tools.
  • Develop user-friendly documentation to assist staff in implementing changes effectively.
  • Offer direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
  • Continuous Improvement: Monitor the effectiveness of change management and make recommendations for enhancement.
  • Stay updated with the latest trends and best practices in change management to adopt and implement.
  • Required Skills and Qualifications: Bachelor’s degree in Business Administration, Information Technology, or related field.
  • A Master’s degree or relevant certifications (e.g., Prosci Certified Change Practitioner, ITIL) is preferred. Proven 8+ experience in change management, project management, or a similar role.
  • Excellent understanding of ITIL practices, particularly in Change Management. Strong analytical and decision-making abilities.
  • Exceptional communication and interpersonal skills. Ability to manage multiple priorities and work under pressure.

Key Skills

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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jun 04, 2025
Type
Full-time
Level
Mid-Senior
Location
United Arab Emirates
Company
Sundus

Industries

Telecommunications

Categories

Project Management Information Technology

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