ServiceNow BA

P1-C2-STS

BSA Sr

Work with business partners within one or more business unit to align technology solutions with business strategies. Demonstrate an in depth knowledge of a business area in the context of the business clients unit to identify and communicate how IT solutions can strategically assist and support. Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business. Serve as a project team member or team lead. Responsible for coordinating the collection, analysis and documentation of future business requirements. Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.

Knowledge working with ServiceNow custom applications and testing

Experience with Service Operations Workspace, Major Incident, Change Management, etc

Integration testing against best practice standards

Experience with ServiceNow Mobile offerings

Service Catalog modernization experience migration to Service Portal

Knowledge of ServiceNow test management

Automated testing experience Automate Pro