Client Onboarding Intern - Cryptocurrency Brokerage

About Our Company

Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets.

We offer a unique, premium service, ensuring clients are all provided with a 24/7 team surrounding every element of their account.

Job Description

We are seeking an Onboarding Intern to join our team. Responsibilities include:

• Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures
• Providing a smooth and timely onboarding experience for a range of customer types
• Communicating Caleb and Brown's AML/CTF and regulatory compliance requirements to customers through written and verbal communication
• Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
• Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations
• Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.
  
  

This is an on site role, and you will be based at our HQ in Cremorne, Melbourne, Australia.

Requirements

Requirements

Skills/Qualifications:

• Experience working in a client-facing role
• Bachelor's degree or equivalent
• Ability to work independently and collaboratively in a team or remote environment
• Excellent verbal and written communication skills
• Ability to handle multiple tasks and manage time effectively
• Capacity to handle and manage projects of varying complexity
• Highly detail-oriented with strong critical thinking and problem-solving skills
• Strong work ethic and desire to work in a fast-paced environment
• Resilient under pressure and tenacity to face challenges head-on
• Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory
  
  
  

Benefits

Compensation and Benefits

• Above market rate paid internship
• 0% trading fees with Caleb & Brown
• Learn from a team of experienced cryptocurrency and traditional finance experts
• Ongoing training and industry development