System Engineer

Systems Engineer – HIRING ASAP

Start date: ASAP
Duration: 8 Months
Location: 1 week per month in Galway, 3 weeks working from home
Rate: €300-€328 per day
 
Summary:
Our client is working on an agile scrum team that is responsible for a Contact Centre platform and engineering which provides their voice, email, and web chat communication channels. Continual improvement is essential in their space. This requires them to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of their customers and associates. They pride themselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

Responsibilities:

• Guiding/developing, communicating, and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
• Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability. 
• Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the DevOps, provisioning, testing and operational capabilities of the platform.
• Simplifying the complex through consistency, refactoring, and repeatability
• Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centres and Investment Centres
• Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive 
• Helping lead support teams through incident management and crisis management.
• Leading end to end sub initiatives.
• Supporting and communicating relevant IT governance policies, procedures, and processes.

Key Skills

• Linux Administration
• Ability to use Jenkins for Automation and CI/CD
• Strong AWS skills, ability to deploy applications on Cloud and on Prem. Amazon Connect experience.
• Docker and Kubernetes experience
• Ansible experience