Application Support Engineer

Proxy Live Solutions is seeking a dedicated Application Support Engineer to join our established team. In this role, you will provide both online and offline support for our live casino environments, ensuring uninterrupted, high-quality service for our clients and stakeholders.

Key Responsibilities:

• Deliver timely technical support for live casino applications and studios (online and offline) to ensure optimal system performance and user satisfaction.
• React promptly to automated alerts and notifications, performing analytical investigations to identify root causes of incidents and problems.
• Collaborate with cross-functional teams, including developers and engineers, to resolve technical challenges and implement effective solutions.
• Monitor application performance to proactively identify potential issues and contribute to system maintenance and updates.
• Maintain clear documentation of support activities and technical procedures to promote knowledge sharing and continuous improvement.
• Communicate technical information clearly to both technical and non-technical stakeholders, ensuring excellent service.

Professional Development Opportunities:

• DevOps & GitOps Exposure: Gain hands-on experience with the basics of DevOps and GitOps methodologies, working alongside experienced professionals.
• Technology Access: Work daily with both cutting-edge and industry-standard technologies in physical studio infrastructure.
• Continuous Learning: Participate in ongoing learning and development initiatives to expand your technical skill set and advance your career.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Previous experience in a live casino environment is considered an advantage.

Why Join Proxy Live Solutions?

• Be part of a team working with cutting-edge live casino technology.
• Daily exposure to DevOps and GitOps practices with continuous support for your professional growth.
• Access to professional advancement opportunities and a comprehensive benefits package.

Benefits:

• Health insurance;
• Unlimited full access to Udemy Learning resources;
• Training and conference support;
• Free parking at Akropole;
• Akropole discount card;
• Referral program.

Salary:

• Hourly rate in the range of 11 to 15 EUR Gross

Shifts:

Morning: 07:00 - 15:00

Afternoon: 15:00 - 23:00

Night: 23:00 - 07:00

If you are passionate about technology, thrive on solving complex problems, and are eager to support innovative live casino solutions, we encourage you to apply for the Application Support Engineer position at Proxy Live Solutions.