HubMub
-
Complete Assistance

Business Analyst Payment

Complete Assistance
Luxembourg · Full-time · Mid-Senior
Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments.

You work in a Squad within Bank's Agile organization and you work together with other experts to achieve the Squad's mission.

This involves the implementation of the following activities

  • participate in the Chapter meetings and in the standard Scrum events for the Squad stand up, refinement, review and retrospectives.
  • undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
  • optimize processes in a customer friendly way to maximize customer and business value.
  • deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
  • truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
  • have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
  • can be involved in resolving customer complaints & incidents.
  • by applying your expertise, develop new techniques, new monitoring standards for Bank, new products & processes and improve current ones.
  • apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
  • could be external speaker and contribute to industry knowledge.

Your profile

Competencies / Behaviour

  • Ability to manage a very diverse set of stakeholders with very different priorities.
  • Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
  • Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
  • Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
  • Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks.
  • Ability to develop a long-term vision
  • Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.
  • Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.

Experience

  • Master or Bachelor degree
  • Proven track record of managing/contributing to complex projects
  • Specific knowledge of the Payments industry will be considered as an asset
  • Languages: Fluent in English & French.

Key Skills

Ranked by relevance

scrum
Login to Apply
🇱🇺

Country Guide

Luxembourg

High-value international enterprise and fintech hub

Posted
Jun 05, 2025
Type
Full-time
Level
Mid-Senior
Location
Luxembourg
Company
Complete Assistance

Industries

Outsourcing/Offshoring

Categories

Research Analyst Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Complete Assistance
Related

Consultant Azure Data Platform / Analytics

2026-05-25

Full-time
Not Applicable
Luxembourg
Outsourcing/Offshoring
Research
View Job Details
Amazon
Related

Business Intelligence Engineer, Amazon Groceries

2026-05-25

Full-time
Not Applicable
Luxembourg
Software Development
Strategy/Planning
View Job Details
XB Luxembourg
Related

Quantitative Risk Analyst - AIFM

2026-05-25

Full-time
Associate
Luxembourg
Investment Management
Information Technology