Manager Logistics Performance

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What’s On Your Plate?

Performance Monitoring & Improvement

• Continuously assess vendor performance data, identifying trends and areas for improvement, and implement scalable solutions to drive operational excellence.
• Develop market-specific strategies, considering local operating environments, customers, and vendor capabilities to drive operational excellence.
• Establish performance targets key metrics and lead initiatives to ensure their successful achievement.
  
  

Problem Solving, Data Analysis, & Product

• Conduct in-depth root cause analyses on operational inefficiencies affecting partner performance
• Develop data-backed, scalable solutions to optimize partner performance
• Utilize data analytics to assess market performance, identify inefficiencies, and uncover opportunities for improvement.
• Work closely with data teams to build advanced dashboards for reporting & enabling actionable insights
• Identify product opportunity to improve partner performance & drive them to fruition through cross functional collaboration, keep holistic business impact in perspective while doing so
• Run A/B tests and pilots to validate solutions before full-scale implementation.
  
  

Stakeholder & Project Management

• Drive regional initiatives to improve vendor performance across markets, ensuring smooth execution and measurable impact.
• Work cross-functionally with country logistics teams (including Directors of Logistics and Performance Managers), regional teams (Customer Experience, Partner Growth), central DH teams (Product Operations) to align on key initiatives
  
  

What Did We Order?

• 4+ years of experience in management consulting, tech start-ups, or operations roles.
• Previous experience in the groceries, retail, and food delivery landscape across diverse markets will be an added advantage
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Excellent leadership and interpersonal skills, with experience of influencing & aligning stakeholders in a cross functional environment
• Experience of developing and executing successful operational strategies in a multi-market environment is a plus
• Experience with Tableau, Data studio or similar reporting and visualization tools skills is plus
• Excellent communication & presentation skills in English