Head of Managed Services

Ready to take the next step in your career?
If you’re passionate about learning, growing, and making a real impact, you’re in the right place. At Futurice, we’re always excited to meet talented individuals who share our values and drive. Read on to learn more about the role and how to apply.

About the role

We are seeking an experienced leader to take on the critical role of Head of Managed Services in the Nordic region. In this position, you’ll be responsible for developing and driving excellence across our Managed Services offering. Your mission will be to build world-class expertise, methodologies, and frameworks, ensuring we consistently deliver high-quality, impactful solutions to our clients.

Our Managed Services go beyond traditional maintenance — we focus on optimizing products in their production phase, helping them perform at their best and achieve their full market potential. We leverage automation, efficient operations, and continuous development, always targeting tangible value creation for in-production systems.

Our services include:

LiveOps: AI-driven automation, 24/7 monitoring, and rapid incident response to optimize services already in production.

DevOps: Efficient, scalable service development with a strong focus on maintainability and business value.

Operations Advisory: Tailored assessments and strategic roadmaps to tackle challenges like high operational costs and low development efficiency.

Continuous Design: Enhancing user experience by evolving intuitive and adaptable UI/UX interfaces alongside user needs.

Key responsibilities

• Lead a team of over 60 experts across the Nordic region.
  

• Define and implement the strategic vision for Managed Services, ensuring alignment with Futurice’s broader business goals.
  

• Develop and evolve best practices, methodologies, and tools to maintain excellence and consistency.
  

• Identify emerging technologies and market trends to keep our offering at the forefront.
  

• Provide thought leadership and strategic direction across projects, ensuring delivery aligns with client needs and industry standards.
  

• Actively attract, develop, and retain talent, ensuring we have the right expertise today and for the future.
  

• Close collaboration with sales teams to align service capabilities with evolving client and market needs.

What we're looking for

We are looking for a strong leader with a proven track record in managing business operations and guiding teams to success. Ideally, you have extensive experience with continuous services and managed service models, and you’re known for your ability to deliver results and see initiatives through to completion. We value a proactive mindset and a passion for exploring new growth opportunities, including expanding into untapped markets. You thrive in dynamic, fast-paced environments and enjoy working collaboratively with others. Excellent communication skills are a must, as you’ll need to explain complex technical concepts in a way that resonates with both technical experts and non-technical stakeholders.

Next steps

Sound like the opportunity you've been waiting for? Great! Submit your application today. We're reviewing applications on a rolling basis and will close the position once we find the right match, so don’t delay! The application window remains open until June 15, 2025.

Our application process is simple: just provide your contact information and upload your CV along with a brief statement about yourself and your motivation to join Futurice. You also have the option to include a link to your LinkedIn profile or other relevant documents.

If you have any questions about the role, don't hesitate to contact Joonas Korpela. As the former head of Managed Services, Joonas can offer valuable insights before he transitions to his new role at Futurice. You can contact via email to [email protected]. 

How we work

Since our founding, we’ve been committed to creating a workplace where people genuinely enjoy coming in every day — even on Mondays. Our healthy and welcoming culture is paired with competitive salaries and perks aimed at supporting the wellbeing of every Futuricean.
👉 Learn more in our Culture Handbook 2.0.

Each of our offices has its own unique vibe and flavor. Get to know them here.

At Futurice, we value individuality and diversity. New joiners are encouraged to bring their true selves to work — we believe our differences make us stronger. Read more about our DE&I commitment and the steps we’re taking to foster an inclusive environment.