Program Manager

Program Manager Role Profile

Program manager with responsibility for end-to-end oversight and delivery management aligned to the end-client’s strategic objectives for a custom-made Learning Management System (LMS) implementation.

Key Responsibilities

• Act as a Single Point of Contact or Front-channel to end-clients
• Own the entire LMS program delivery. This is a new program designed to build a new and bespoke Learning Management System, due to go live in 2026.
• Be accountable and responsible for all personnel and teams who are participating in all project deliveries for the end-client.
• Coordinate and manage a Program Plan which aligns with end-client Senior Leadership Teams (SLT) and Corporate Strategies.
• Ensure a suitable governance structure and model are in place, which align with those of the company and the end-client.
• Liaise with all stakeholders throughout the service delivery lifecycle, be they those of the company and the end-client, or other third-party vendors.
• Work with the Product Owners and Business Analysts to define the scope of the Minimum Viable Product (MVP) for the LMS.
• Manage a Delivery oversight team that provides oversight on all aspects of the program delivery, i.e., sprint development, upstream test phases, release management, DevOps orientation, preparation for Live, etc.
• Manage a Gantt plan that aligns to end-client timelines, captures and ensures all delivery milestones are met. This plan must align the backlog scope against Program Increments and must ensure software increments are released to upstream test environments (SIT, NFT, UAT, etc.) in a timely manner.
• Provide thought-leadership and problem-solving mechanisms to ensure minimal drag factor on the company teams and all blockers, dependencies, and assumptions are addressed in a timely manner.
• Understand the Technology Stack at an operational level. For example: MS .NET 8 Core, React 18, MongoDB, and Postgres DB.
• Ensure no reputational harm on the company.

Key Responsibilities (Continued)

• Work with Product Owners and Scrum Masters to ensure appropriate Scrum delivery models are in place, ensuring a best-practice approach to:
• Management of a product backlog
• Management of a product roadmap and aligned sprint plan
• Determination of Sprint goals
• Prioritization of a product backlog
• Creation and management of epics
• Creation and management of User Stories
• Management of the Definitions of Ready and Done
• Approval of User Story Acceptance Criteria and product demonstrations
• Review of Sprint metrics and overall Product Burndown
• Release Planning
• Manage the P&L for the entire delivery, meaning:
• Ensure projects falling under the work program are delivered on time and on budget.
• Profit Margins determined by ANITECH SLT are maintained.
• Periodic review of delivery in terms of cost and budget utilization with a view to introducing optimizations where and as possible in a manner that does not increase delivery risk or reduce delivery quality.
• Review and management of tooling costs utilized as part of Business-As-Usual (BAU).
• Frequent reporting of issues, concerns, or risks to the ANITECH P&L to ANITECH SLT.

Hard Skills

• Proven track record with delivery management for IT Programs
• Strategic mindset
• Risk and Budgetary Management
• Resource and Capacity Management

Soft Skills and Cultural Fit

• Strong analytical and problem-solving skills, with a focus on innovative solutions.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Demonstrable Leadership experience
• Strong communication skills