Customer Success & Loyalty Program Manager Central Europe

Job Description

Syngenta seeks a highly motivated and experienced person to manage and develop comprehensive loyalty programs for key clients across Central Europe.

The successful candidate will be a key player in enhancing customer relationships and driving business growth, working closely across various teams to support further enhancements. This role will have a specific focus on Customer Insights, Customer Success, and our Loyalty Initiatives.

Location:

• Warsaw (office-based or hybrid)
  
  

Responsibilities:.

• Comprehensive Loyalty Program Management and Innovation: Oversee all aspects of loyalty program execution, from initial concept to ongoing maintenance and optimization, while exploring new opportunities and dimensions by piloting and implementing projects. This includes collaboration with the product portfolio team and stakeholders, adherence to timelines, budgets, and procedures, risk assessments, high-quality deliverables, team coordination, schedule optimization, task assignment, progress monitoring, and compliance with procurement, tax, and statutory regulations
• Loyalty Programs Front-end Management: Develop and maintain user interfaces for reward systems that focus on responsive design, user authentication, tracking, and seamless integration with back-end services to ensure optimal performance and security
• Vendor Management: Negotiate contracts and manage relationships with external agencies supporting loyalty program operations, ensuring compliance with Syngenta's procurement and legal/statutory requirements. This includes close collaboration with Syngenta's procurement department
• Cross-functional Collaboration: Collaborate effectively with various internal teams, including finance, legal, product portfolio, and Customer Success teams, providing support and guidance for further enhancements. Staying close with Portfolio & Campaign Teams to ensure customer offers are effective and fulfill customer needs
• Data Analysis & Reporting: Monitor program performance against KPIs, analyze data to identify areas for improvement, and provide regular reports to management
• Central Europe Program Alignment: Standardize and optimize loyalty programs across Central Europe, identifying opportunities for automation and efficiency improvements
  
  

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field
• At least 3-5 years of experience in loyalty program management
• Strong project management skills
• Strong negotiation and vendor management skills
• Excellent communication, interpersonal, and presentation skills
• Experience with Salesforce (SFDC) is a plus
• Fluent communication in Polish and English, knowledge of Czech or Slovak will be an additional asset
  
  

Additional Information

Our company cares about employee well-being and offers attractive benefits, such as:

• Annual bonus based on position
• Retirement plan
• Cafeteria system
• Private medical care
• Group life insurance
• Co-financing for English or other foreign language learning
• Wide range of training, including personal development, technical training, and opportunities for higher education
• Multisport card allowing free participation in various sports activities
• Flexible working conditions to meet our employees' expectations
  
  

Syngenta provides equal treatment and is against any discrimination in recruitment, employment, training, and promotion practices on the basis of race, color, religion, gender, nationality, age, sexual orientation, marital status, disability, or any other status protected by law.