Product Owner

We are seeking a dynamic and experienced Product Manager & Technical Lead to own and drive the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. This hybrid role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will serve as the critical bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement.

Key Responsibilities:

Product Ownership:

• Define and manage the product vision and roadmap in alignment with business goals and customer needs.
• Translate strategic objectives and stakeholder feedback into actionable epics, features, and user stories.
• Prioritize and manage the product backlog, balancing business value with technical constraints.
• Lead sprint planning, backlog grooming, and roadmap reviews with stakeholders and delivery teams.

Team Leadership & Delivery Oversight:

• Lead cross-functional squads, including App Development, Web/CMS, and Salesforce platform teams.
• Align teams on sprint goals, delivery timelines, dependencies, and release plans.
• Track delivery KPIs such as sprint velocity and feature completion to ensure roadmap progress.
• Facilitate collaboration between business and technical stakeholders throughout the delivery lifecycle.

Technical Oversight:

• Provide high-level technical guidance and review solution designs to ensure feasibility and scalability.
• Collaborate with technical leads across Salesforce, mobile, and web platforms to ensure architectural consistency.
• Oversee testing and QA processes, including UAT coordination and deployment readiness.

Stakeholder Engagement & Communication:

• Act as the primary point of contact for stakeholders across Marketing, Retail, and Loyalty functions.
• Communicate roadmap progress, timelines, and changes clearly to all relevant stakeholders.
• Support digital platform use for marketing campaigns, customer experience initiatives, and analytics.

Knowledge Transfer & Capability Building:

• Document key decisions, processes, and implementations to enable effective knowledge transfer.
• Contribute to onboarding and upskilling of internal resources for long-term product ownership.

Required Skills & Qualifications:

• 12+ years of experience in digital product management and/or technical delivery leadership.
• Proven experience as a Product Owner in agile environments (Scrum, SAFe).
• Strong technical foundation in platforms such as Salesforce, mobile apps, and content management systems.
• Excellent leadership and communication skills to drive cross-functional alignment.
• Experience in customer loyalty, CX platforms, or retail technology is a plus.
• Product Owner certification or Salesforce certification is mandatory.