Technical Support Engineer

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Technical Support Engineer (French-speaking)

We're looking for a Technical Support Engineer candidate with experience in technical troubleshooting, Java debugging and cloud-based platforms, to join our team in Dublin, Ireland.

You will report to the Director, Technical Support

You will be part of Informatica's European team of experienced support staff, working on a diverse suite of products including Cloud, Master Data Management, Data Integration, Data Quality, Governance, and Big Data. Your role will be crucial in ensuring customer success by resolving technical issues and providing world-class support to our clients and our teams.

Technology You'll Use

Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP

Your Role Responsibilities? Here's What You'll Do

• Manage and resolve customer issues through Salesforce CRM
• Deliver best-in-class technical support to customers, partners, and internal stakeholders
• Analyse and reproduce complex software issues and manage support lifecycle
• Collaborate across teams to identify and escalate product defects
• Contribute to the knowledge base by documenting solutions and insights

What We'd Like to See

• Passion for customer success and delivering high-quality support
• Effective problem-solver, comfortable interacting with technical and non-technical stakeholders

Role Essentials

• Good level of French (spoken and written) is required
• 2+ years of experience supporting mission-critical software in enterprise environments
• Programming and debugging skills in Java or other object-oriented languages
• Solid understanding of databases, operating systems, and cloud platforms
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™