Product Manager

Job Purpose

We are seeking a dynamic and customer-centric Digital Product Manager to lead the development and management of our primary digital product for our upcoming casino resort in Ras Al Khaimah, UAE. The ideal candidate will have a strong background in product management, preferably within the hospitality or online travel booking sectors, and a deep understanding of guest-facing digital experiences. This role requires exceptional communication skills to manage internal stakeholders across various departments and the ability to adapt off-the-shelf products to meet our unique business needs. A passion for delivering exceptional guest experiences is essential

Essential Duties

• Product Development and Management:- Oversee the entire lifecycle of our primary digital product, from conceptualization to launch and beyond
• Adapt and customize off-the-shelf solutions to align with the resort's specific requirements and guest expectations
• Develop and manage the product roadmap, setting and prioritizing goals in collaboration with cross-functional teams
• Ensure all product decisions prioritize and enhance the guest experience
• Vendor Management:- Coordinate the onboarding and integration of vendors relevant to the primary digital product, including major partners like Microsoft
• Ensure seamless integration of vendor products and services into the resort's digital ecosystem
• Work closely with vendors to ensure their solutions contribute positively to the guest experience
• Stakeholder Collaboration:- Serve as the primary liaison among internal departments such as casino operations, sales, marketing, technology, and operations to ensure alignment and successful product implementation
• Facilitate effective communication and collaboration among internal teams and external development agencies
• Advocate for guest experience considerations in all stakeholder interactions
• Customer Experience Focus:- Advocate for the guest perspective in all product decisions, ensuring user-friendly and engaging experiences
• Understand and anticipate customer expectations, particularly regarding online booking experiences, to inform product development
• Continuously seek feedback from guests to improve the digital product
• Development Team Coordination:- Collaborate with external development agencies during the initial phases while assisting in building and integrating an internal development team
• Ensure timely and high-quality delivery of the digital product by coordinating development efforts and managing timelines
• Ensure development efforts are aligned with enhancing the guest experience
• Market Research and Analysis:- Conduct market research to identify trends, opportunities, and competitive insights within the hospitality and casino industry
• Utilize data-driven insights to inform product strategy and enhancements
• Focus on market research that highlights guest experience trends and expectations
  
  

Experience

• 3-5 years of experience in digital product management, with a preference for candidates with hospitality, hotel booking, or online travel booking experience
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field
  
  

Skills / Knowledge

• Proven track record of managing guest-facing digital products, either web or mobile applications
• Strong understanding of customer expectations and user experience principles, particularly in online booking contexts
• Exceptional communication and interpersonal skills, with experience managing diverse internal stakeholders
• Demonstrated ability to adapt and customize off-the-shelf products to meet specific business needs
• Experience coordinating with external development agencies and building internal development teams
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Ability to work in a fast-paced environment and learn quickly
• Familiarity with both web and mobile application development processes
• Knowledge of vendor management and integration, particularly with large-scale partners
• A strong passion for delivering exceptional guest experiences
• Experience working on casino/gaming products is highly desirable