Human Resources Specialist

Job Purpose

To support the HRBP in delivering high-quality HR operations and initiatives across multiple GCC countries. The HR Specialist will manage day-to-day HR processes, ensure compliance with local labor laws, assist with HR systems and reporting, and provide administrative and operational support across all HR functions.

Key Responsibilities

1. HR Operations & Employee Life Cycle Support

• Coordinate onboarding, offboarding, contract preparation, and employee documentation.
• Support employee relations cases by gathering information and preparing draft communications.
• Maintain and update employee records and ensure compliance with audit and regulatory standards.
• Liaise with the PRO and external providers for visa applications, renewals, and cancellations.
• Assist with HR-related DAFZA processes and audits.

2. Payroll & Compliance

• Collect, prepare, and validate monthly payroll input (attendance, overtime, deductions).
• Assist in tracking changes in salaries, promotions, and transfers for payroll updates.
• Ensure compliance with local labor laws and internal HR policies across UAE, Qatar, Bahrain, and Kuwait.
• Support in managing employee leave balances and end-of-service calculations.

3. Talent Acquisition Support

• Post job openings and coordinate interview schedules.
• Screen CVs and perform initial interviews for entry-level and retail positions.
• Coordinate onboarding activities and orientation schedules.

4. Performance Management

• Assist in launching and tracking performance cycles on SuccessFactors.
• Follow up with employees and managers on goal setting, evaluations, and feedback timelines.
• Maintain performance records and system accuracy.

5. Medical Insurance & Benefits Administration

• Enroll new employees in medical insurance and process deletions or changes.
• Coordinate with insurance providers and employees for claims, escalations, and queries.
• Maintain benefit files and track benefit usage or patterns.

6. HR Systems & Reporting

• Maintain employee records and workflows in SAP SuccessFactors or equivalent HRIS.
• Generate regular reports on headcount, attrition, leave, and other HR KPIs.
• Support system audits and data integrity checks.

7. HR Projects & Initiatives

• Support the HRBP in rolling out new policies, HR communications, or training programs.
• Assist in HR planning and execution for new store or entity launches in the GCC.
• Help with employee engagement surveys, wellness campaigns, and cultural events.

Qualifications & Skills

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• 2–5 years of HR experience, preferably within the GCC retail or corporate sector.
• Basic understanding of GCC labor laws (UAE, Qatar, Bahrain, Kuwait).
• Experience with SAP SuccessFactors preferred.
• Strong attention to detail, confidentiality, and organizational skills.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Fluent in English; Arabic is a plus.

Working Relationships

• Internal: HRBP, Store Managers, Finance, IT, Operations
• External: PROs, Visa & Medical Insurance Providers, Recruitment Agencies