Digital Product Manager

We are looking for an experienced Digital Solutions Subject Matter Expert with a solid background in developing, delivering, and enhancing digital experiences in the aviation domain. This role requires deep expertise in digital commerce platforms, post-booking and payment flows, and system integrations, particularly involving Passenger Service Systems (PSS). A strong understanding of Adobe Experience Cloud tools, cloud infrastructure (Azure/AWS), and scalable digital architecture is essential.

This is a cross-functional leadership role, ideal for a strategic thinker with hands-on technical capabilities. You’ll work across product, architecture, engineering, and business teams to design and implement seamless digital journeys across web and mobile platforms. A proven track record in customer-centric design, cloud-native systems, and agile methodologies is key.

Key Responsibilities:

• Digital Capability Leadership
• Provide expert guidance on booking, post-booking, payment, and backend integration processes within airline digital platforms.
• Omni-Channel Experience Delivery
• Contribute to the rollout and optimization of digital user journeys using tools such as Adobe Experience Manager, Analytics, Target, and Campaign.
• Cloud Platform Enablement
• Collaborate with technical teams to design cloud-native solutions on Azure and AWS, ensuring scalability, security, and performance.
• Process Design & Optimization
• Define digital business flows aligned with operational requirements and technical capabilities, streamlining and improving customer interactions.
• Stakeholder Engagement
• Coordinate across business units including UX, finance, operations, and technology to align on capability development and delivery timelines.
• Agile Collaboration
• Actively support agile teams by refining requirements, validating user stories, and participating in backlog grooming and sprint reviews.
• Mentorship & Knowledge Sharing
• Provide guidance to teams on aviation-specific processes, digital tooling, and system integration best practices.
• Troubleshooting & Incident Management
• Lead analysis and resolution of complex issues across the digital stack, including front-end, middleware, and third-party systems.
• Testing & Quality Oversight
• Support testing strategies and acceptance criteria to ensure new features meet quality, performance, and compliance standards.

Experience & Qualifications:

• 8+ years of experience delivering large-scale digital products, with strong domain expertise in the aviation sector.
• Extensive experience with PSS platforms (e.g., Amadeus) and key functions such as reservations, ticketing, and DCS.
• Strong understanding of digital commerce ecosystems, including customer journeys from booking through to payment and operations.
• Proficient in modern development technologies such as React, Angular, Java, Node.js, and microservices.
• Hands-on experience with Adobe Experience Cloud components and mobile platforms (iOS, Android).
• Familiar with enterprise integration, API design, SOA patterns, and high-transaction digital environments.
• Demonstrated success in Agile environments (Scrum, SAFe, or similar frameworks).
• Effective communicator with experience engaging across technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to lead root cause investigations and continuous improvement initiatives.
• Comfortable creating documentation, process maps, and solution design materials.
• Exposure to systems such as loyalty programs, CRM, merchandising, and NDC platforms is a plus