Data Analyst

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft''s assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance.

We are seeking a goal-driven Data Analyst with extensive experience in delivering data-driven decision making & self-serve analytics to optimize customer experience and support operations across Microsoft’s assisted and self-service support surfaces. In this role, you will lead and collaborate closely with high-impact data analysts and strategic customers to solve complex problems. You will communicate trends and innovative solutions to stakeholders and work cross-functionally with engineering teams, product teams, and program management to deploy business solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner with and understand business needs of your stakeholders, prioritizing & translating those needs into technical requirements for the data & analytics engineering team
• Determines the technique needed and develops analytic models to understand complex business issues and provide data-driven insights
• Perform analysis on business operations using a variety of analytical tools (SQL, Python, Azure Databricks, Synapse, Power BI, Fabric etc), executes analyses and interprets results with actionable recommendations, and partners to build on others'' frameworks.
• Design, execute & streamline our intake processes, including user stories, acceptance criteria, bug & data matrices, and subsequent effort estimations and task sequencing
• Insist & deliver on high standards of quality, including data accuracy & timeliness
• Ensure all outputs & deliverables adhere to consistent frameworks and standards, including business rule logic & taxonomy
• Define & measure the success/impact of requested analytics & reporting features via quantitative measures
• Agile method practice: Practice a highly efficient, iterative design process in accordance with agile methodology
• To ensure all stakeholders are well-informed, deliver clear, concise, and comprehensive communication tailored to their specific needs and expectations
• Mentor & teach on best practices – insistent focus on developing greatness in your peers
• Participate in broader evangelization and communication to relevant Microsoft communities
• Drive inclusion in everything you do
  
  

Other

• Embody our culture and values.
  
  

Qualifications

Required/Minimum Qualifications

• Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 2+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
• OR equivalent experience.
• 2+ years experience of product and/or program management across an impactful portfolio of projects & stakeholders.
• 2+ years of demonstrated experience working in a data intensive environment and translating business needs into data requirements (experience with Microsoft Azure stack, SQL, Python, Azure Databricks, Synapse, Power BI, Fabric, Machine Learning and AI).
  
  
Other Requirement

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  

Additional Or Preferred Qualifications

Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 8+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

• OR equivalent experience.
• 6+ years experience of product and/or program management across an impactful portfolio of projects & stakeholders.
• 6+ years of demonstrated experience working in a data intensive environment and translating business needs into data requirements (experience with Microsoft Azure stack, SQL, Python, Azure Databricks, Synapse, Power BI, Fabric, Machine Learning and AI).
• Ability to take initiative and enthusiasm for finding solutions to complex problems at scale and operationalizing them effectively.
• Demonstrated ability to work in ambiguous situations and across organizational boundaries.
• Proficiency in data modelling, data analysis, data warehousing and integration, data quality assurance
• Understanding of Privacy and Compliance aspects of data storage & processing as it relates to GDPR and PII
  
  

Data Analytics IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 17, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.