Business Analyst 'Customer and Relation Management'

About:

Yapı Kredi Technology is a technology company that produces innovative, high quality, and high value-added products and solutions in the finance sector. With more than 2,000 employees, it aims to create products that will shape the sector for Yapı Kredi Bank and to be the undisputed leader in the field of technology by using modern architectural systems and cloud technologies. It also contributes to the development of new and exemplary products for the sector by using natural language processing, machine learning, artificial intelligence, and data mining technologies with its R&D team.

Who We Are:

At Yapı Kredi Technology, we research with passion, wonder as we learn, and implement innovations that shape the future together. We take responsibility from the first day with our expert colleagues and work with all our strength for pioneering applications. We make quick decisions and take action. We quickly adapt to innovations and changes.

What Do We Offer:

📌 Opportunity to work in hybrid model

💻Opportunity to work in Koç Group Community Companies' offices

🌴Chance to discover the natural wonders and amenities offered at Koç Toplululuğu Spor Kulübü (KTSK)

🚀Career development opportunities in a structured technology career path

🎓 Unlimited access to more than 10,000 content on the Percipio by Skillsoft technical development platform

💫 Opportunity to benefit from BizClub and KoçAilem privileges exclusive to Yapı Kredi Technology employees

🤝Company-contributed individual retirement insurance

✨Opportunity to benefit from different advantages with the Flextra Program

🎂 Birthday off day

Qualifications

• Bachelors degree on related fields, masters’ degree is a plus,
• Minimum 2 years experienced,
• Topnotch understanding on computer software systems, database systems, data modelling & SQL, system analysis & design principles,
• Powerful problem solving skills,
• Fluent in English, quick learner and team player.

Job Description

The position is responsible for designing, developing and maintaining the company’s IT systems supporting customer relations. Primary responsibilities will focus on requirements management, analysis, design and testing of the systems; process optimization; consultancy for the internal customers. This role will work collaboratively with the business units.

• Analyzes internal customer demands,
• Designs cutting edge technology solutions for fulfilling user demands,
• Supports software development teams by clear system specifications and business process definitions,
• Works collaboratively across business and IT departments to understand common goals and develops high quality communication,
• Manages the system, integration and user acceptance tests.

Candidate Selection Process:

Our recruitment process for all positions typically encompasses technical interviews, director assessments, competency evaluations, and personality tests. We will extend our offer to candidates who have successfully completed a positive evaluation process.

If you would like to get to know more about Yapı Kredi Technology, you can follow us! 🚀

https://www.ykteknoloji.com.tr

https://medium.com/yapi-kredi-teknoloji

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