Technical Support Engineer

Overview:

The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components.

This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours.

Responsibilities:

• Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers.
• Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones

Requirements:

• Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
• Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
• Native Portuguese and Intermediary English

Additional Preferred Skills:

• Technical knowledge in private telephony, with knowledge in TDM and VOIP.
• Training or experience in Unify products, including OpenScape Voice, SBC and OSB.
• Voice over Cisco router
• Damovo / Ericsson
• Astra
• ITIL v3 Foundation or higher