User Experience Designer

Position Title: User Experience Expert

Location: Brussels, Belgium

Duration: Long-term

Languages: English, French, and Dutch

Work Mode: Remote

Job Description:

• The external service provider will lead UX research activities and deliver actionable insights to improve the user experience across various products and services, applying both qualitative and quantitative research methods such as usability testing, surveys, and user interviews.
• Create design prototypes and (occasionally) integrate/implement the design (Front-end dev):
• The provider will create prototypes, wireframes, and mockups to support the development teams in designing user-centered products. Experience in tools like Figma, Miro, and Invision is expected.
• Use various UX practices and work closely with business and cross-functional teams to reach desired organizational

Goals:

• Collaboration with cross-functional teams, including stakeholders from business and development units, will be key to ensuring alignment between user research findings and product development.
• Examine existing software products and identify usability issues:
• The external service provider will conduct heuristic evaluations and other usability research techniques to identify pain points in existing systems and propose design solutions.
• Plan and execute tests to assess the usability of a product in development: A/B testing, user interviews, and usability testing will be conducted to assess and improve the usability of digital products in development.
• Analyse the findings and provide actionable recommendations:
• The service provider will synthesize user research findings and data analysis to provide clear, actionable recommendations for improving product usability.
• Assist research groups (recruitment-related activities, data entry, note-taking, technical setup) to ensure that project work is delivered on time and meets quality standards:
• The provider will support UX research operations, including participant recruitment, technical logistics, and note-taking during user research sessions.
• Support the creation of a UX toolkit (templates, guides, etc.):
• The external service provider will contribute to building a comprehensive UX toolkit, including user journey maps, personas, and wireframe templates, to standardize the design process.
• Co-create and standardize templates, guides, workflows, and processes with support from team members and the UX Community of Practice:
• Collaborative development of best practices and standardized UX guidelines the organization will be a focus.

SPECIFIC EXPERTISE:

• Excellent communicator in French, English and Dutch, able to communicate the organisations’ strategic vision and goals from an end-user’ point of view Excellent presentation skills
• Design thinking methods and systems thinking: Ability to apply Design Thinking principles to solve user-centered problems and co-create solutions with cross-functional teams.
• Synthesize UX research, web analytics data, as well as surveys, legacy and organizational goals.
• Work closely with business and cross functional teams to reach desired organizational goals.
• Works closely with Business and cross functional teams to reach desired organisational goals
• Analytics Tools
• Remote Collaboration (Microsoft Teams, Skype, Zoom, Miro)

Other tools:

(1)JIRA (for project management)

(2)Documentation and knowledge sharing (Confluence)

(3)Sharepoint online

Project management methodology (Agile)

UX Research Techniques:

i)Usability and user testing

ii)User requirements research

iii)Heuristic evaluations

iv)User-Centered Design (UCD)

v)User Persona development

vi)User Journey Mapping

vii)UX writing

viii)A/B Testing

ix)Contextual Inquiry

x)Iterative prototyping

xi)Participatory design (design sprints)

User Research Tools (Optimal Workshop).

Certification:

• User centred design
• Usability and accessibility standards
• Participatory design (design sprints, visual conversation)
• Agile 4
• Research techniques