Information Technology Service Desk

This is a fantastic permanent opportunity for an enthusiastic English speaking IT Service Desk Technician with 2+ years experience providing 1st / 2nd Line IT Support within a corporate environment.

The role is based full time on-site, so you will need to be based within a commutable distance to Vienna.

Service Desk Technician - IT Support - English speaking

Location: Vienna - on-site - Monday to Friday

Salary: 45,000 Euros

Key Skills:

Approx. 2+ Years IT Helpdesk / Service Desk / Technical Customer Service experience required

Knowledge of information security

Strong Knowledge of ITIL

Client orientated, analytical thinking, resilient and with an strive for client satisfaction

Language proficiency: Must speak English, German is beneficial but not essential.

Key Responsibilities:

Act as point of contact for responding, resolving, and tracking all incidents and service calls

received by the Service desk. Manage calls (incidents and service requests) received by

logging it to the online system, prioritize and monitor until completion.

Respond and solve incidents/service requests including troubleshooting, installation, and removal

of hardware/software using supplied installation instructions and tools, following agreed testing

and implementation standards. Deploy new or upgraded desktops, laptops or core application

images.

A support agent providing first level support, addressing ERP related incidents, issues and

requests.

Deploy, test and support standard desktops, laptops, tablets, mobile devices and all other

peripherals including supply of consumables.

Develop and/or enhance installation and configuration procedures as well as documentation.

Assist with resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring

in the operation of hardware and software - especially those requiring greater installation

expertise.

Conduct tests of hardware and/or software using test procedures and diagnostic tools; correct

malfunctions, calling on other experienced colleagues and external resources as required,

documenting results in accordance with agreed procedures.

Maintain IT equipment in meeting rooms, training rooms and conference centre.

Troubleshoot issues related to LAN network and wireless network.

Participate in projects, including implementation of hardware and software tools and systems.

Maintain Active Directory users, groups and computer objects

Support external users

Coordinating with vendors for IT equipment repairs

Registering, issuing and supporting MFA soft and hard tokens

Registering, issuing and supporting email encryption tokens

24/7 standby support (approx. 5 shifts a year)