Business Application Support Administrator

Business Application Support Administrator required for our client, a well-known Irish company providing B2B services.

This role will suit someone who has worked in a busy technical service desk environment providing support to a variety of business applications.

This is a 12m Fixed Term Contract role (possibility to extend) 2 days a week in office/remote in Dublin 1

Responsibilities:

• Become point of contact to user and client queries via phone and email.
• Provide support, and advice to resolve business application issues.
• Troubleshoot, resolve and escalate requests as required
• Liaise with the IT department and external service providers
• Log and monitor all requests through the IT Helpdesk software.
• Manage user access and security requests in-line with procedures

Requirements:

• Third level IT related qualification
• 3+ years of experience in a similar role
• Ability to troubleshoot and solve complex issues and to contribute, test and support new application developments
• ITIL qualifications would be beneficial

Benefits:

• Flexible work options (hybrid)
• Excellent training programs
• Pension contributions

• please note that we can only consider applications from candidates fully eligible to work in Ireland