Global Expertise Center - Advanced Services Engineer

Job Description

Oracle

At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day: https://www.youtube.com/watch?v=yyUAPdt4VPE

Join us as a Global Expertise Center - Advanced Services Engineer (ASE)

Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.

Job Description

• Engineers in Customer Success Services (CSS) enable long term advanced support relationships with many of Oracle's largest customers.
• Click here for more information about CSS
• Global Expertise Center Engineers (GEC) provide support in the continuous operational improvement of Oracle environments.
• GEC Engineers do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.
• Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation, management and use of Oracle technologies.
  
  
  

Career Level - IC1

Responsibilities

What you’ll do

• Learn from experts and contribute to customer value through Oracle’s global network.
• Use Oracle tools and resources to stay updated on innovations.
• Collaborate with Oracle experts on customer projects.
• Understand client needs and align them with Oracle solutions.
• Learn to design solutions using Oracle technology and best practices.
• Support long-term customer relationships with CSS.
• Solve problems with guidance, following Oracle policies.
• Manage time effectively, working individually and in teams.
• Communicate technical concepts; Oracle product knowledge is a plus.
• Maintain a professional demeanor.
• Be available for scheduled out-of-hours operations when required.
  
  
  

What You’ll Bring

• Bachelor’s degree or up to 2 years of relevant experience.
• Technical aptitude with an interest in cloud technologies ( Artificial Intelligence , Blockchain , Machine Learning , DevOps , Security , Terraform, and Oracle Cloud infrastructure ) and programming (Python).
• Enthusiasm and dedication to tech hobbies is valued. (E.g. website development, hobby programming, developing an APP, and self-driven exploration of technology and cloud computing (Oracle, Amazon, Azure, Google)
• Fluency in English with strong communication skills.
• Openness to innovation and new challenges.
• Adaptability and confidence in navigating change.
• Proactive, results-driven mindset.
• Resilience and ability to work under pressure.
• Strong organization, negotiation, and planning skills.
• High energy, with a positive and engaging approach.
• Team-oriented with a passion for achieving both individual and group goals.
• Critical thinker with problem-solving skills.
• Passion for customer success
  
  
  

What We’ll Give You

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
• Fun and flexible work for the ideal work-life balance
• An inspiring, inclusive, and multicultural community that values fresh perspectives.
• A buddy program: a senior expert will be assigned to work closely with you.
• A defined career progression based on annual performance and personal development followed closely by a direct manager.
• The opportunity to engage with a variety of customers in multiple areas.
• Competitive pay and excellent benefits that will help you do your best work.
  
  
  

Qualifications

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.