Program Manager

Key Responsibilities:

• Project Leadership & Delivery:
• Act as the SPOC for large-scale strategic programs, leading cross-functional teams (up to 100 members) to deliver outcomes aligned with contractual commitments and client expectations.
• Stakeholder Engagement:
• Foster and maintain strong relationships with senior stakeholders through transparent communication, tailored service delivery, and proactive conflict resolution.
• Customer Experience Optimization:
• Leverage customer feedback to enhance service offerings, improve delivery standards, and ensure client satisfaction.
• Financial Management:
• Manage end-to-end program budgets and P&L responsibilities, ensuring strict budget adherence and consistently meeting or exceeding financial targets.
• Business Growth:
• Identify and cultivate new business opportunities within active projects, contributing to account expansion and long-term growth.
• Team Development:
• Guide team performance through continuous feedback, coaching, and implementation of individualized development plans to upskill and retain talent.
• Performance Monitoring & Reporting:
• Track and analyze program performance to ensure alignment with business objectives, and provide timely updates to internal and external stakeholders on progress, risks, and outcomes.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field (Master’s preferred).
• 8+ years of progressive experience in program or project management, preferably in public sector engagements.
• Proven experience leading large-scale teams and managing multimillion-dollar projects.
• Strong stakeholder management, communication, and interpersonal skills.
• Solid financial acumen with hands-on experience in P&L and budget management.
• Excellent analytical, decision-making, and problem-solving abilities.
• PMP, PgMP, or equivalent project management certification preferred.