UX/UI Designer

hackajob is collaborating with Mortgage Advice Bureau to connect them with exceptional tech professionals for this role.

Permanent, Full-time (37.5 hours, Monday to Friday)

Hybrid working with 2 days in the office, 3 days working from home.

Department: Technology & Change

Reporting to: Lead UX Developer

About The Role

As part of our Platform project delivery team(s) you will support our Product

owners, developers, users, stakeholders and marketing team to conceptualise

and deliver an effective user experience. You will facilitate collaboration, bringing

Together Technical Knowhow With Design Aesthetics. Your Exceptional

communication skills will keep stakeholders in the loop, building consensus on

the design and arranging signoff at key stages of the project.

To Be Successful In This Role, You Will

• Interpret business requirements to ensure that designs meet the needs of
  
  

all target user groups.

• Be confident with discovery phases, tree-testing, personas, competitor,
  
  

user and market research. Happy using UX research tools (such as

Livesession, Optimizely and Lysnna) to gain insights, interpret heatmaps

and present these to stakeholders to guide decision making and influence

prioritisation.

• Creating UX journey flow diagrams to help stakeholders visualise where
  
  

new features might cause blockers or create new opportunities.

• Create wireframes, hi-fidelity mobile and desktop designs and prototypes
  
  

in a fast-paced environment.

• Demonstrate a high level of expertise in Figma / Balsamiq or other design /
  
  

wireframing tools as well as strong agile and UX principles.

• Able to design and maintain reusable components in Figma, and work
  
  

with developers to bring it into reality; transforming the design system into

a maintainable and well-documented code component library using

Storybook or similar.

• Collaborate with copywriters, ensuring that your designs are FCA
  
  

compliant.

• Collaborate with product owners to ensure that designs are completed to
  
  

a high technical standard, and tickets can be easily and correctly

interpreted by developers and QAs.

• Manage the user feedback survey, communicating directly with customers
  
  

to arrange interviews, collating useful qualitative feedback, and presenting

it back to stakeholders to influence business requirements.

• Lead regular UX review meetings, where you will be required to investigate
  
  

user feedback and identify any potential UX issues with recently released

features. Bugs and feature requests can then be added to the backlog.

• Responsible for facilitating UX ceremonies during the requirements
  
  

gathering, design and post-release phases; with both internal stakeholders

and end users. This might include card-sorting, speak-aloud sessions, focus

groups, developer UX handovers, retros etc. You will then collate data from

these sessions and report back to stakeholders to

back up your design decisions.

• Take ownership of the icon set and image libraries, collaborating with
  
  

marketing team and developers to manage those assets to ensure

consistency with the brand.

• Participate in agile scrum ceremonies with the multiple team(s) that you
  
  

may be involved in working with.

About You

Full training will be provided to ensure you can quickly get up to speed, but to be

Successful In This Role You Need To Demonstrate

• UI/UX Designer experience
• Presentation, verbal and written communication skills.
• Excellent problem-solving skills
• Technical / digital design skills
• Relationship building and stakeholder management skills
• An ability to work well under pressure, working to tight deadlines
• Excellent organisational and time management skills
• You are autonomous, proactive and self-motivated
• You keep up-to-date with the latest trends in user experience, informing
  
  

key stakeholders when new approaches or useful technologies come to

light.

• Experience of working with progressive web apps is desirable
• Experience of working in the fin-tech sector is desirable