IT Support Specialist - German speaking (M/W)

Our mission for 30 years? Be there at the right time!

Our expertise? Helping our clients capture the user's attention and transform this fleeting interaction into a memorable one. With this in mind, we support companies in implementing and managing digital solutions for a reinvented user experience.

What does the right interaction mean? It's capturing our attention at the right time, in the right place, and converting it into desire and trust. A subtle balance between too much and too little. Between too early and too late.

Become an SQLian and be part of this great adventure within a company on a human scale, but with big ambitions. We are more than 2,200 talented individuals in over 13 countries and 3 continents.

Our culture?

Dare and create.

We are looking for a skilled and motivated IT Support Specialist to join our team for a consultancy engagement.

The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to communicate effectively in English and German (at least B2 level).

You will be responsible for delivering high-quality end-user support to senior staff, ensuring their technical needs are met efficiently and effectively.

• Act as the primary contact for service requests via tickets, emails, Teams, calls, or in person
• Manage incidents, providing status updates, and documenting resolutions
• Offer guidance on products and services
• Escalate unresolved issues to 2nd/3rd level support
• Install and configuring end-user devices (laptops, desktops, mobile devices, etc.)
• Create and managing user accounts
• Troubleshoot hardware, software, and network issues
  
  

You are results-driven professional with positive attitude. You have 3-5 years of experience in a help desk or end-user support role and that brought you :

• Strong understanding of computer systems, mobile devices, office automation tools, and video conferencing equipment
• Knowledge using help desk platforms and remote control software
• Proficiency in Windows 10/11 and iOS operating systems
  
  

• A human-scale agency (150 people) close to its clients: you’ll work either at our offices or directly with clients as part of a team
• Work on large-scale, international projects in prestigious and high-profile industries, including luxury brands
• Career development supported by HR best practices: annual reviews, project follow-ups, and more
• A friendly and dynamic work environment