Senior VIP Account Manager

Kawaii Partners is a dynamic start-up iGaming company with a casino brand focused on the Tier-1 markets. We excel in affiliate marketing and customer relationship management, delivering innovative and effective strategies. We’re looking for an experienced and driven Senior VIP Account Manager to join our growing team. If you have a passion for building long-lasting relationships, driving retention, and working with high-value players in the iGaming world — we want to hear from you.

Responsibilities:

VIP Player Relationship Management

• Serve as the primary contact for our VIP customers, delivering top-tier, personalized service
• Build and maintain strong, lasting relationships that increase loyalty and lifetime value
• Be the face of the brand for our high-value players, ensuring their needs are met with precision

Retention & Reactivation

• Engage proactively with VIPs to boost activity and reduce churn
• Identify and reactivate inactive or “at-risk” VIPs using tailored strategies and communication
• Develop and manage customized offers, promotions, and campaigns to increase player value

Segmentation & Monitoring

• Analyze player behaviour, performance metrics, and spending habits
• Segment VIPs to prioritize efforts and identify potential new VIPs
• Help guide players through their journey into the VIP program

Reporting & Analysis

• Provide daily analysis of VIP performance, KPIs, and activity trends
• Use data-driven insights to refine retention tactics
• Share actionable recommendations with the wider team to elevate the overall VIP strategy

Requirements:

• 3+ years of experience in the iGaming industry is a must
• Proven background in VIP Account Management is a must
• Strong experience in retention, sales, and portfolio management
• Demonstrated success in growing customer lifetime value
• Analytical mindset with the ability to interpret and act on data
• Fluent in English
• Excellent communication, interpersonal, and relationship-building skills

Bonus points if you have:

• Experience working with casino brands under a Curacao license
• Understanding of regulatory frameworks in Tier-1 markets
• Multilingual skills and cross-cultural communication abilities

What we offer:

• Diverse career growth opportunities
• Friendly and supportive colleagues
• "Refer a friend" bonus
• Possibility to successfully manage work-life balance with hybrid work (after probation period had been successfully passed)
• Corporate events
• Advanced benefits package (public holidays, additional days off, etc.)
• Extensive health insurance (offered after the probation period)
• Modern, ergonomic, and pet-friendly office in the city centre of Riga
• Paid training and work-related courses