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Title: IT Support Specialist - Freelance
Location: valencia, Spain and Granada, Spain
Skills:
- Provide L1/L2 technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve hardware/software/application issues.
- Support Windows 10/11, MS Office 365, and common enterprise applications.
- Manage Active Directory, GPOs, and assist with mobile device management (Android/iOS).
- Handle installation, upgrade, and maintenance of hardware and software.
- Use diagnostic tools to address network connectivity issues.
- Manage incident tickets via ServiceNow; ensure timely resolution and documentation.
- Support audio/visual setups and collaborate with vendors for complex issues.
- Maintain asset inventory including procurement, tagging, and tracking.
- Coordinate with service desk and vendors for on-site support and warranty activities.
- Document technical support procedures and contribute to knowledge base.
- Hands-on with Windows 10/11, AD, GPO, Office 365, hardware troubleshooting.
- Basic knowledge of Macs, networking (Routers, Switches, Firewalls).
- Familiarity with MDM tools, enterprise antivirus, and encryption solutions.
- Excellent communication in English and Spain language.
- Experience with ServiceNow or equivalent ITSM tools.
- Ability to work flexible shifts, including weekends for project needs.
Key Skills
Ranked by relevance
active directory
switches
routers
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- Posted
- Jun 12, 2025
- Type
- Part-time
- Level
- Mid-Senior
- Location
- Las Palmas de Gran Canaria
- Company
- TECEZE
Industries
Computer
Network Security
IT System Operations
Maintenance
IT Services
IT Consulting
Categories
Information Technology
Other
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