IT Support Specialist - Freelance

Title: IT Support Specialist - Freelance

Location: valencia, Spain and Granada, Spain

Skills:

• Provide L1/L2 technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve hardware/software/application issues.
• Support Windows 10/11, MS Office 365, and common enterprise applications.
• Manage Active Directory, GPOs, and assist with mobile device management (Android/iOS).
• Handle installation, upgrade, and maintenance of hardware and software.
• Use diagnostic tools to address network connectivity issues.
• Manage incident tickets via ServiceNow; ensure timely resolution and documentation.
• Support audio/visual setups and collaborate with vendors for complex issues.
• Maintain asset inventory including procurement, tagging, and tracking.
• Coordinate with service desk and vendors for on-site support and warranty activities.
• Document technical support procedures and contribute to knowledge base.
• Hands-on with Windows 10/11, AD, GPO, Office 365, hardware troubleshooting.
• Basic knowledge of Macs, networking (Routers, Switches, Firewalls).
• Familiarity with MDM tools, enterprise antivirus, and encryption solutions.
• Excellent communication in English and Spain language.
• Experience with ServiceNow or equivalent ITSM tools.
• Ability to work flexible shifts, including weekends for project needs.