Business Analyst (Java and Service Cloud)

Role: Business Analyst (Java and Service Cloud)

Experience (Years): 5+ Years

Language requirement: Finnish & English

Must Have

1. Experience with CRM platforms, especially Java and Service Cloud.

2. Knowledge of telecom products and billing processes.

3. Prior working experience as a business analyst or product owner in an Agile team.

Key Responsibilities:

1. Engage directly with customers to gather, analyze, and document business requirements.

2. Model and map business processes such as Lead Management, Opportunity, CPQ, Order Management, Customer communication journey, and Customer Experience workflows.

3. Translate business needs into clear, structured documentation and visual process flows using tools like Gliffy, Lucidchart, Confluence.

4. Writting epics, details usecases, acceptance criteria in tools like Jira

5. Collaborate with cross-functional teams to ensure solution alignment and drive project success.

6. Supporting the development team with clear, actional insights

7. Acting as a bridge between business stakeholders and development team

Does that sound interesting?

You are welcome to submit your application consisting of your CV, personal letter, relevant degrees or certifications details, professional references, etc. We work with ongoing recruitment so send in your application as soon as possible.

We look forward to receiving your application via LinkedIn or mail to [email protected]

ABOUT US:

Tata Consultancy Services is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of over 607,000 consultants in 55 countries and 180 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including TCS Lidingöloppet, TCS London Marathon and TCS Amsterdam Marathon with a focus on promoting health, sustainability, and community empowerment. TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025.

With a history of over 45 years in Europe, TCS is a transformation partner for companies in industries that range from banking and retail to insurance and travel. Our agile and diverse workforce is distributed in 62 offices across Europe.

• TCS has been ranked number 1 in Customer Satisfaction in Europe for 12 consecutive years.
• TCS has been named Top Employer in Europe for 13 consecutive years
• TCS has been recognized as one of the world’s Top 50 Brands by Kantar BrandZ in 2025
• 80,000 associates are supporting clients in Europe.

For more information, visit www.tcs.com

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