Lead Site Reliability Engineer

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

OpenText Cloud Services is seeking a Site Reliability Engineer. The Cloud Services team provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services. Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with a willingness to undertake new challenges.

What The Role Offers

• Providing high-quality technical support, effectively analyzing issues, providing issue resolution, and customer notification
• Actively participates in self-improvement, process, and technology training programs
• Continually strives to expand comprehension of troubleshooting methodologies
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
• Submit and provide new content to the knowledge base
• Work on time resolution and quality compliance of escalated tickets or incidents as per the agreed SLA
• Participate in documentation and product review
• May provide technical leadership and training for new and existing products within the technical area
• Perform other/additional duties and projects that may be periodically assigned
• Have financial and cost-benefit knowledge
• Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data
• Developing standards and high-level architecture designs
  
  

What You Need To Succeed

• 5+ years of experience with managing operational cloud and related projects
• Solid experience managing, monitoring, and supporting high-traffic environments
• Experience capacity planning and auto-scaling infrastructure
• 5+ years of experience with AWS, GCP, or Microsoft Azure
• Experience with Cloud Networking
• Experience with Kubernetes (AKS, EKS, GKE)
• Experience with CodeBuild, CodePipeline, StepFunctions, and CodeCommit
• Experience with CI/CD Pipelines
• Experience with Control Tower and Customizations for Control Tower (CfCT)
• Experience with Service Control Policies
• Experience with Security Hub, GuardDuty, and Config
• Experience with CloudTrail and Logging
• Some scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShell
• Experience with Terraform, Packer, and AWS CloudFormation
• Experience deploying and supporting Linux and Windows servers
• Experience designing and operating platforms to support off-the-shelf software
• Experience troubleshooting IAM access issues, with monitoring and reporting
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.