Technical Support Engineer III

Job Description

Would you enjoy working in a dynamic role responsible for post-sales growth?

Would you like to work with oilfield equipment?

Join our Team.

We are the leader in well intervention. Our innovative physical and digital solutions improve efficiency, production and increase reservoir value. Our Coiled Tubing Team partners with on-site operators and customers to provide support and guidance to ensure the capacity and value of the well is maximized to its full potential.

Partner with the best

As Technical Support Engineer General you will be responsible for post sales support of customer issue. You will be engaged in technical support or a field service and developing of an operational year plan.

In This Role You Will Be Responsible For

• Owning the resolution of post-sales technical customer issues including repairs, technical support, or a field service.
• Specifying needs, communicating about project approach, and presenting outcomes of research done.
• Handling standardized project processes
• Handling diverse clients in a region, based on predefined contracts and frameworks.
• Developing an operational year plan for the department activities and suggesting improvements in products, processes, and procedures.
• Compliance with HSE and Quality policies at designated site. Participate in applicable HSE programs.
• Ensure Health and Safety compliance through Coiled Tubing activities to mitigate risks to personnel, equipment, and the environment.
• Ensure that field activities are carried out safely, meeting quality, customer and HSE standards and company procedures.
• Supervise the safe operation of all types of Coiled Tubing equipment.
• Conduct effective audits of personnel involved in Coiled Tubing work, ensuring that Baker Hughes guidelines and policies are met.
• Perform audits of the various jobs where Baker Hughes and its contractors perform services to request corrective actions to improve the safety, efficiency, and effectiveness of the operation.
• Apply Stop Work Authority to Activities that compromise the integrity of personnel and equipment.
• Review work programs and their compliance in the operation.
• Plan and coordinate Coiled Tubing operations in the office.
• Ensure that work is carried out in accordance with BH's quality of service, health, and safety standards and with the client.
• Prepare and deliver comprehensive work reports.
• Participate in knowledge exchange.
• Maintain communication with the client's welfare site representative, rig team and field support personnel.
• Track service quality events with the operations management team and ensure that incident reports are closed in the shortest possible time with actions that prevent recurrences.
• Perform daily monitoring of Coiled Tubing operations.
• Prepare technical proposals for Coiled Tubing operations that will be delivered to the client.
• You must have knowledge and use of some specialized Coiled Tubing software to perform simulations of Coiled Tubings stresses, well hydraulics and fatigue.
• You must provide on-site technical support to clients of the different assets you work with, either remotely or in person.
• You will be required to conduct presentations, workshops to propose new Baker Hughes technologies and better alternatives for executing the work.
• You will be required to liaise with onboard personnel during operations and provide technical support if required.
• You will be required to provide support in various high-pressure pumping and nitrogen pumping operations.
  
  

Fuel your passion

To Be Successful In This Role You Need

• Have a bachelor’s degree in a relevant technical subject with long-term experience in Services and Technical Support
• Be detail-oriented with good written and verbal communication skills.
• Demonstrate experience of technical leadership.
• Be successful at building relationships and collaborating to resolve problems.
• Be fluent in English desired
• Be fluent in Portuguese.
  
  

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input.

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

A Baker Hughes Company prioriza oportunidades iguais para todos os candidatos. Todas as nossas vagas são destinadas também a pessoas com deficiência. As decisões de contratação são tomadas independentemente de raça, cor, religião, origem nacional ou étnica, sexo, orientação , identidade ou expressão de gênero, idade, deficiência, ou outras características protegidas por lei.

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to , , , or , sex, , or expression, , , protected veteran status or other characteristics protected by law.