Network Engineer

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector.

Global Deployment Services is a technical engineering team providing “hands-on” capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security , and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines.

Responsibilities & Qualifications

Responsibilities

1. Adhering to SLAs
2. Mentoring / Training Team Members
3. Handling tickets / requests
4. Perform root cause analysis
5. Troubleshooting technical issues
6. Defining processes and ensuring that the processes are adhered to
7. Oversees and is responsible for successful completion of Installation, configuration and migration
8. Ensure maximum uptime according to the SLA
9. Understanding of Multi-geo support environment
10. Responsible for building / maintaining a test environment
11. Improves and maintains customer and employee satisfaction
12. Suggests new technologies and design changes
13. Monitoring and maintaining SLA requirements by the team members
14. Testing / Auditing/processes as required from time to time
15. Identify Skill gaps and plan for training / knowledge updating

Technology Knowledge

1. Router - Cisco
2. Switch – Cisco and Arista
3. Meraki – Cisco
4. WLAN – Cisco
5. WLAN Appliance – Cisco and Aruba
6. IPAM - Infoblox
7. WAN Optimizer - Riverbed
8. Packet Shaper - Bluecoat
9. Terminal Server - Ion systems
10. Load Balancer - F5

Qualifications

1. 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment
2. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless
3. Excellent communication and conversation skills (Verbal and Written) Perform root cause analysis
4. Able to handle high pressure
5. Experience on Cisco (Routers/Switches)
6. Experience on Wireless technologies Cisco, Aruba to Ensure maximum uptime according to the SLA
7. Should Knowledge on Cisco & Meraki Products
8. Should have experience in Cisco Meraki switches MS100, MS200, MS300, MS400
9. Should have experience in Cisco Meraki MX100, MX84 MX250, MX450
10. Should have experience in Cisco Meraki WLC/Access point
11. Experience installing and troubleshooting Meraki Wi-Fi networks
12. Handling troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPN
13. Good hands-on experience with OS upgrades of different vendors devices.
14. knowledge of load Balancers & Optimizers, Riverbed
15. knowledge of DNS, DHCP and IPAM solutions
16. Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.
17. Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
18. Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
19. Experience on any cloud technologies or SDN technologies will be an added advantage

Soft Skills

1. Excellent communication and conversation skills (Verbal and Written)
2. Good documentation skills
3. Should have excellent customer handling skills
4. Able to handle high pressure situations
5. High level of acceptance
6. Can drive HCL’s value and its methodology

Certifications

• ITIL v3
• CCNP

Beneficial package:

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses

The driving force behind that work, our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help find their spark and become the best version of themselves.

Join our team now!