Network Administrator

Network Administrator

3-8Years

Ohio, Columbus

· Hands-on experience in supporting Network Operations Center

· Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated

Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN

assets.

· Coordinates communication and restoration of Telecommunication service through the standard on-call

process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.

· Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket

creation and escalation with leased line telecommunication carriers through to resolution.

· Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests

with the business units’ systems for outages to SCADA connectivity.

· Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.

· Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering

and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.

· Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments,

Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.