Field Services Engineer

Job Title: Field Service Engineer

Location: Brussels, Belgium ( Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles)

Duration: Open for both, but preference is permanent  

Is it Onsite/Remote/Hybrid: Onsite

Language: French is must

Job Description:

Deskside Support (Belgium)

·        To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure

·        Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)

·        OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune

·        Third part tools installation as per guidelines and manage Hardware Spare stock

·        Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi

·        Vendor coordination for the replacement of faulty hardware

·        Raising, handling, and resolving incidents and work order

·        This is an onsite role and would require working from the Office and being able to perform floor walks and reports daily.

·        Create and maintain a knowledge base and central repository for information sharing

·        Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.

·        Knowledge of the ITIL framework

·        Knowledge of hardware monitoring tools is an added advantage

·        Minimum4+ years of experience as a Deskside consultant

·        Excellent communication and conversation skills (Verbal and Written – both French & English)

·        Should have great customer-handling skills

·        Able to handle unforeseen situations and support Oncall when required during site outage

·        Few travels across continent locations will be required across the Netherlands, Belgium, and France