Program Manager

Role : Program Manager

Looking for an offshore Program manager to work in Bangalore, India. This person should be able to drive performance and closely track the progress of multiple projects. This person needs to closely work with client and be on top of client needs for each project within the program. Expectation is closely working with the team on day-to-day basis and do timely intervention to avoid slippage.

Key Responsibilities:

· Responsible for end-to-end program and project management

· Working experience in Insurance (preferably Life and Annuity) will be a big plus.

· Ensure day to day operational activities

· Accountable for identification, tracking and resolution of Incidents and service restoration

· Ensures 100% Adherence to Cost & SLA Objectives

· Attend and Present meetings with Sr. Management to report the progress

· Effective collaborations with internal and external stakeholders; Develops and nurtures excellent client and stakeholder satisfaction

· Responsible for risk management and Knowledge Management

· Responsible for implementing continuous process improvement and innovations

· Manage account performance through financial (P&L, Forecast, Revenue, COR etc.)

· Optional: Awareness on new and emerging technologies in Area of concern

· Supply chain: Staffing

Skill and Education Required

· Bachelor's degree; Masters or industry certifications;

· Minimum 12-15 years of experience in IT with 5-7 years’ experience in project and program management.

· Demonstrate experience managing relationships with multiple stakeholder groups;

· Strong written and oral communication and problem-solving skills

· Ability to promote team collaboration, strength in persuading and influencing others.