Service Designer

We are currently working on an exciting hire for a Service Designer for a leading Government organisation, based in Brisbane with hybrid working structure, on a 6 month contract paying up to $950 p/d + super.

As a the Service Designer, you’ll help shape meaningful improvements to customer outcomes and experiences—ensuring they’re not only usable and desirable, but also feasible to deliver.

Working within a collaborative, cross-functional team, you'll design and refine end-to-end services that align with strategic business objectives. Your work will span customer journeys, service blueprints, and the intersection between digital and non-digital touchpoints.

In this role, you’ll bridge the gap between customer experience strategy and service design execution—using systems thinking, co-design, and deep customer insights to improve how services are experienced and delivered.

Duties –

• Create and maintain current and future service design artefacts
• Collaborate with customers and internal stakeholders to understand pain points, motivations, and needs.
• Conduct and synthesise customer and stakeholder research and insights for service improvements
• Translate customer insights into initiatives
• Facilitate co-design and ideation workshops with cross-functional teams/stakeholders
• Prototype and test ideas before implementation.
• Identify opportunities to improve
• Work closely with CX enablement, UX/UI, Customers to deliver
• Contribute to the development of experience standards, design artefacts, and service guidelines
• Champion a customer-centred culture

Skillset –

• 5+ years in service design, experience design, CX design, or a related HCD
• Experience working in collaborated team across product, digital, operations and change teams
• Ideal sector experience with public sector, insurance, health ideal
• Strong knowledge of CX disciplines, including: Journey mapping, Personas and empathy mapping, Prototyping, Service blueprints
• Qualitative and quantitative research and synthesis (please note the research part is a good way along and this is to implement.)
• Ability to identify customer needs and design services
• Experience facilitating workshops
• Strong communication and storytelling skills with
• Proficient in tools such as Miro, Figma, Adobe XD,
• Understanding of design thinking, systems thinking, and agile
• Strong facilitation and engagement skills across internal and external stakeholders
• Skilled at communicating human-centred design thinking and concepts visually and verbally

If this role sounds suitable and you are interested, please apply ASAP

Robert Richardson

Divisional Manager

UX/UI, Design & Product

E: rob@justdigitalpeople.com.au

LI: https://www.linkedin.com/in/robertrichardsonitrecruitment/

M: 0466 655 056